Postcodes covered: WA9, WA10, WA11
St Helens covers a big area, from the town centre out to Haydock, Rainford and Eccleston. If your stairlift has stopped working anywhere across WA9, WA10 or WA11, call us. We will take a few details and pass the job to an independent engineer who covers your part of the borough, who will diagnose the fault and give you a price before starting.
St Helens homes and stairlifts
St Helens grew as an industrial town, famous for glass-making, and many of its older streets are Victorian and Edwardian terraces with straight, steep stairs. Around the town there are large interwar and post-war estates of semis and terraces, with more modern housing and plenty of bungalows. Places such as Eccleston and Rainford have more detached houses and larger family homes.
Terraces and semis usually have straight stairs, so straight stairlifts are common. Larger and older homes may have turns or half-landings that need a curved, made-to-measure lift. The engineers we work with repair both types; see curved stairlift repair.
Common repairs
Batteries. Worn batteries are one of the most common causes of a slow or stopping lift. Most stairlifts run on two 12V batteries that typically need replacing every few years. See stairlift battery replacement.
Will not move. Try the safe checks first: power switch or key, charging point, seat locked, footrest clear and remote batteries. Our guide to a stairlift not working has more.
Beeping. Some beeps mean the lift is not charging; others are fault codes that need an engineer. Read the stairlift beeping guide.
Servicing
Manufacturers generally recommend servicing a home stairlift at least once a year. See stairlift servicing for what an engineer usually checks.
Older lifts
If your lift is very old and parts are hard to get, repair may not be good value. The engineer can talk you through options, including a reconditioned stairlift, which usually costs less than new. Age UK Mobility puts new stairlifts from around £2,000.
Brands and council lifts
The engineers we work with repair Stannah, Handicare, Acorn, Brooks, Otolift and TK Home Solutions lifts. We are independent and not linked to any manufacturer. If St Helens Council, a housing provider or a manufacturer warranty covers your lift, contact them first.
Covering a large borough
St Helens stretches a long way, from Rainford in the north to Sutton and Thatto Heath in the south, and from Eccleston across to Haydock. That size matters when it comes to getting an engineer out.
When you call, give us your full postcode as well as the area name. It helps us pass your enquiry to an engineer who works in your part of the borough, rather than someone travelling from the other side. Availability can vary from area to area and day to day, so we cannot promise a set time, but we will tell you honestly what to expect.
If the job is urgent, for example someone cannot get upstairs, say so straight away. Engineers will try to prioritise urgent jobs where they can.
Streets and neighbourhoods we cover
We take enquiries from across St Helens, including the town centre, Sutton and Thatto Heath (WA9), Eccleston and Windle (WA10), and Haydock and Rainford (WA11).
Nearby areas
We also cover Prescot, Widnes and Huyton. See all areas we cover.
Nearby areas we cover
Frequently asked questions
Do you cover Haydock and Rainford?
Yes. We take enquiries from across St Helens, including Haydock and Rainford in WA11.
My stairlift stops halfway up. What is the likely cause?
Worn batteries are a common cause, but it can also be a safety edge, an obstruction or a fault in the drive. An engineer can find out which.
Can I get a reconditioned stairlift in St Helens?
Yes. We can pass on enquiries for reconditioned stairlifts.
Will I know the price before the repair?
Yes. The engineer should explain the fault and the cost before doing any work. See our repair cost guide.
Request a call-back
Tell us about your stairlift
Tell us what's wrong and a local stairlift engineer will call you back. No obligation.