A lot of stairlift call-outs turn out to be something simple, like a lift that isn’t on charge or a seat that isn’t locked straight. These guides walk you through the safe checks first, so you only pay for a repair when you really need one.
Safety first: never remove covers, put your hands near the rail or gears, or try to push a stairlift up or down the rail by hand. If someone is stuck, help them off safely and call an engineer.
All guides
Frequently asked questions
Can I fix my stairlift myself?
You can do simple checks, like the power, charging and seat position. Anything beyond that should be left to an engineer.
Where do I find my stairlift's manual?
Check the paperwork from when it was fitted, or search the manufacturer's website for your model.
Who do I call if my council stairlift breaks?
If it is under the council's warranty, contact their provider first. See our council stairlift guide.
Request a call-back
Tell us about your stairlift
Tell us what's wrong and a local stairlift engineer will call you back. No obligation.