Each manufacturer builds its stairlifts slightly differently: different control boards, remotes, rails and beep codes. An engineer who knows the make can usually diagnose a fault faster and bring the right part.
How to find your stairlift’s make
- Look for a label or plate on the carriage, usually under the seat or on the side of the motor housing.
- Check the remote controls or call-send units on the wall, which often carry the brand name.
- Look through any paperwork from when it was fitted, such as a user manual or service record.
Still not sure? Tell us whether the rail is straight or curved and roughly how old the lift is. That is often enough to start.
We are independent
We are not the manufacturer and we are not affiliated with any of these brands. If your stairlift is still under the manufacturer’s warranty, call them first. Once the warranty ends, an independent engineer is often a good-value alternative for repairs and servicing.
Makes we work on
Frequently asked questions
Can an independent engineer repair a Stannah stairlift?
Yes. Many independent engineers repair Stannah lifts. See Stannah stairlift repair for details.
Will a private repair affect my warranty?
It can. If your stairlift is still under warranty, contact the manufacturer or installer first.
My stairlift brand isn't listed. Can you still help?
Possibly. Call and tell us the make and model. Many engineers cover other makes too.
Are parts available for older stairlifts?
Often, but not always. Parts for some older or discontinued models can be harder to find, which the engineer will explain.
Request a call-back
Tell us about your stairlift
Tell us what's wrong and a local stairlift engineer will call you back. No obligation.