The quickest way to get help is to call. If you’d rather, fill in the form below and an engineer will call you back.
It helps to have ready:
- The make of stairlift, if you know it. See how to find your stairlift’s make.
- Whether the rail is straight or curved.
- What the lift is doing: stopped, beeping, slow or noisy, and any error code shown.
- Your postcode.
If someone is stuck on a stairlift and cannot get off safely, or is hurt, call 999 first. See emergency stairlift repair for what to do.
Request a call-back
Tell us what's wrong and a local stairlift engineer will call you back. No obligation.