Council Stairlift Repairs in Liverpool: Who to Call

Many stairlifts in Liverpool were provided through the council, often after an occupational therapy assessment or with a Disabled Facilities Grant. If yours has broken down, who you should call depends on who owns the lift and whether it is still under warranty.

This page explains the usual routes. We are an independent enquiry service, not the council, and we would always rather you got a free repair through the right provider than paid for one you did not need.

If the council provided your stairlift

According to Liverpool City Council, stairlifts provided by the council usually come with a 10-year warranty. While the lift is under warranty, repairs normally go through the council’s provider, the Mobility Living Centre, rather than a private engineer.

If your lift is under warranty:

1. Find any paperwork you were given when the lift was fitted.
2. Contact the council’s provider or the council’s occupational therapy service.
3. Explain the problem and give the details of the lift.

Using a private engineer on a lift under council warranty may cause problems with that warranty, and you may end up paying for a repair that would have been free.

If you live outside Liverpool, for example in Sefton, Knowsley, Wirral, St Helens or Halton, contact your own council, as arrangements differ.

If your housing association provided it

If you rent from a housing association and the lift was fitted as part of your home, the landlord is usually responsible for repairs and safety checks. Report it to them first. In these settings, stricter rules under LOLER may apply; see how often to service a stairlift.

When a private engineer makes sense

An independent engineer is usually the right choice when:

• the warranty has ended and the council no longer maintains the lift
• you bought the lift yourself, privately or second-hand
• the lift came with a house you bought
• the council or provider has confirmed they are not responsible

In those cases we can put you through to an independent local engineer. See our stairlift repair cost guide for typical prices; Checkatrade’s Liverpool cost guide puts most repairs at about £95 to £162.

If it is urgent

If someone cannot get up or down the stairs safely:

• ask a family member, neighbour or carer to help
• contact the council’s provider or your landlord and explain it is urgent
• do not try to move or open the stairlift yourself

If the lift is not under council warranty, see our emergency stairlift repair page.

Simple checks first

Whoever you call, it helps to try a few safe checks first. Many problems turn out to be a switched-off socket, a chair not parked on charge, or a seat that is not locked. Our stairlift not working guide takes you through them.

Questions to ask the council or provider

When you contact them, it helps to ask:

• Is my stairlift still under warranty, and until when?
• Who is responsible for repairs and servicing now?
• Is there an emergency number for out-of-hours breakdowns?
• If the warranty has ended, will the council still maintain the lift?

Write down the answers and keep them with the lift’s paperwork. If you are told the lift is now your responsibility, that is the point where an independent engineer can help.

Keeping the lift safe

Even after the warranty ends, a regular stairlift service helps keep the lift reliable. Manufacturers generally recommend at least one service a year for home stairlifts.

Areas

If you need a private engineer, we help across Liverpool and nearby, including Walton, Garston, Huyton and Birkenhead.

Request a call-back