Ceiling track hoists help carers move someone safely between bed, chair, toilet and bath. They are used many times a day, so when one stops working, it affects everyone in the home. Ceiling hoist repair is specialist work, and the engineers who repair home lifts and stairlifts often cover hoists too.
Common ceiling hoist faults
| What’s happening | Possible cause |
|---|---|
| Hoist won’t lift or lower | Flat battery, not charging, emergency stop pressed, motor fault |
| Won’t charge | Not parked on the charging point, charger or contact fault |
| Moves along the track but stops | Track obstruction, end stops, traverse motor issue |
| Handset not working | Handset cable, connector or battery fault |
| Unusual noise or jerky movement | Wear in the motor, gearbox or strap mechanism |
Safe checks you can do
- Check the emergency stop is released (often a red button or pull cord).
- Park the hoist on its charging point, then check the charger is plugged in and switched on.
- Look along the track for anything blocking it.
- Check the handset cable is connected and undamaged.
Never use a hoist with a damaged strap or sling, or one that has made an unusual noise under load. Use a safe alternative and call for an engineer.
Servicing and LOLER thorough examinations
Hoists lift people, so they need regular checks. In care, rented or work settings, LOLER usually requires a thorough examination every six months, as well as routine maintenance. Slings should be checked too, and replaced when worn. Even in a private home, following the manufacturer’s servicing schedule is the safest approach.
A typical service checks the lifting strap, motor, brakes, emergency lowering, battery, charger, track fixings and end stops, and the handset.
Council-provided hoists
Many ceiling hoists are fitted through council adaptations. If yours was, the council or its contractor usually handles repairs and LOLER checks. Contact them first. Our council equipment guide explains more.
Other equipment
If you also have a through-floor lift, bath lift or stairlift, mention it when you get in touch. Servicing everything together can save time and repeat call-out charges.
We cover hoist repairs across Liverpool and nearby, including Huyton, Garston, Crosby and Wallasey.
Frequently asked questions
Who repairs ceiling track hoists?
Engineers who specialise in lifting and mobility equipment. Many who repair stairlifts and home lifts also repair hoists.
How often does a ceiling hoist need checking?
In care, rented or work settings, LOLER usually requires a thorough examination every six months. Follow the manufacturer's servicing schedule at home.
My hoist won't lift. What should I check first?
Check the emergency stop is released, the hoist is charged and the handset is connected. If it still won't lift, stop using it and call an engineer.
Can you check slings as well?
Slings should be inspected regularly and replaced if worn. Ask the engineer to check them during the service.
Who repairs a council-fitted hoist?
Usually the council or its contractor. Contact them first.
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